Find your council

Ten key journey reports are available now

If your council isn't listed, please contact us

Best practice library

We've compiled examples of pages that scored highly in analysis of our ten key user journeys

Search termUser needView
report missed binI need to report that my bin was not collectedView examples
Report street light failingI need to report a street light that is failingView examples
apply for blue badgeI would like to check if I am eligible for a blue badge and apply if I am.View examples
apply for council tax reductionI need to apply for a council tax reductionView examples
register a deathI need to register a death in the familyView examples
report pot holeI would like to report a pot hole that is outside my house.View examples
How to apply for free school mealsI need to apply for free school meals for my childrenView examples
pay council tax online I want to pay my council tax online.View examples
report a noisy neighbourMy neighbour is playing loud music late at night, and I would like to report it.View examples
report fly tippingI would like to report the illegal dumping of rubbish.View examples
planning permission solar panelsI want to know if I need planning permission to install solar panels on my houseView examples