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Ten key journey reports are available now

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Best practice

We've compiled examples of pages from across the UK that scored highly in analysis of our ten key user journeys.

Womand and toddler using a laptop

Job openings

  • Role
    Apply for blue badge
    Description
    What we like: clear steps showing eligibility and how to apply quickly and confidently online.
  • Role
    Apply for council tax reduction
    Description
    What we like: simple guidance explaining who qualifies and how to apply using clear, supportive steps.
  • Role
    How to apply for free school meals
    Description
    What we like: parent-friendly steps explaining eligibility and how to apply easily without confusion.
  • Role
    Pay council tax online
    Description
    What we like: direct, easy steps showing how to make payments online quickly and securely.
  • Role
    Register a death
    Description
    What we like: calm, clear steps guiding people through booking and completing this essential task.
  • Role
    Report a noisy neighbour
    Description
    What we like: clear instructions on recording issues and submitting reports with realistic expectations.
  • Role
    Report fly tipping
    Description
    What we like: simple steps showing what to report and how to do it safely and accurately.
  • Role
    Report missed bin
    Description
    What we like: straightforward steps explaining how to report and how to check upcoming collections.
  • Role
    Report pot hole
    Description
    What we like: clear reporting steps showing useful details to provide so repairs can be prioritised.
  • Role
    Report street light failing
    Description
    What we like: simple steps explaining how to report faults with accurate location details included.